Check us out on FacebookCancellation Policy, Rules, Procedures, Disclaimer and Release
Costa Rica Stand Up Paddle Adventures (CRSUPAdv) Cancellation Policy (Please read in full)
We understand how special each and every Stand Up Paddle surf and flatwater trip is for our guests, so we do our best to work with everybody’s individual needs, wants and circumstances. With that in mind, once the decision has been made to book a trip and payment has been received, we stand firmly by our cancellation policy. We have a limited amount of Guides/Rooms/SUP-boards, so cancelling a trip last-minute impacts us greatly. Just as important is the fact that once a package/room/paddle-board is booked, that package/room/paddle-board becomes unavailable for someone who would have booked it otherwise.
Once we have received deposit or payment in full, the reservation is made on behalf of the guest and the cancellation policy is in effect.
Thank you very much for understanding!
Important Information Regarding our Refund Policy
1 – Make sure we have the board that you desire:
Before you commit yourself to airfare for a certain date, call us or verify by email there is still availability for your prospective trip. During busy periods we can receive several reservations on the same day. Do not assume you are confirmed until we have received your reservation deposit and sent out your reservation confirmation.
2 - Once you have confirmed a reservation our cancellation policy is activated, so wait to make a deposit until you are absolutely sure that you can make it.
We strongly suggest and recommend the purchase of an adequate travel insurance, which will both cover any medical expenses that you may incur due to illness and/or accidents while traveling abroad and any amounts you have already paid to us and anyone else in connection with your vacation in the event of a cancellation. We are not responsible for your medical, evacuation and/or repatriation expenses in the event of any illness, natural disaster and/or accident.
Payment implies acceptance of reservation and cancellation policies listed here and their acceptance plus agreement, understanding and acceptance with the disclaimer at the end of the document. Please read document in full.
Once a deposit is received, or a reservation is made on behalf of a guest by an agent, any cancellations or transfers are subject to the fees and terms listed here.
3 – If you have to cancel your trip:
If you are concerned about a financial loss due to your cancellation we recommend you purchase an adequate travel insurance, which will cover any amounts you have paid to us and anyone else in connection with your vacation and that also covers any medical expenses that you may incur while traveling abroad.
4 – Late arrival or departure:
Any conditions out of our control that delay your arrival or departure may add to your cost; all extra charges caused by delays (late luggage, extra flights, or catching up with a trip in progress) or any variations from the itinerary (early departure, evacuation) will be at customer expense.
No exceptions are made to our cancellation policy for any reason.
5 – Trip cancellation or interruption:
No partial refunds or credits will be given for unused services such as hotel rooms, paddleboard lessons, rentals, trips and other activities. Our trips are quoted as a package; credits are not given for services not used. The same applies to board rentals.
No refunds will be given for any reason.
6-Transferring to another date or selling your seat to lessen fees incurred:
If you have reserved a trip/package/paddle-board/tour/lesson and find that you can’t attend, please contact us. If you would prefer to transfer to another available date, you may transfer trip credit to a reservation within one year of your date of cancellation, on non-peak periods only, less the penalties listed below. Peak period dates are determined by CRSUPAdv and are subject to change. We cannot transfer reservations at no cost because once you sign up, numerous arrangements are made for you immediately and other potential guests have been denied your reserved space. You may sell your reserved trip/package/paddle-board/tour/lesson to another person you recruit at any time.
Reservation Deposits, Balance Payments, and Cancellation Fees
1) In order to confirm a reservation, the required deposits are 75% of the total, for tours, camp, or packages, for paddle and board rentals, or lessons and all these deposits are non-refundable but can be used toward another tour/camp/package/paddleboard rental/lesson, for another date as per the rules below (see 3 and 4).
2) For SUP camps or SUP packages, the balance is due 15 days prior to your arrival date for Green Season reservations, 30 days for High Season, and 45 days for Peak Season reservations. For equipment rentals, the balance is due at the time of rental, and for lessons or tours, it's due before the lesson or tour starts.
3) If you cancel 30 days or more prior to the first day of the SUP Tour, SUP Camp, SUP Lesson, or SUP Board rental that you registered for, your payment can be used for another SUP Tour, SUP Camp, SUP Lesson, or SUP Board rental. This is valid for one year from your date of cancellation, on non-Peak Season periods only, with an administrative transfer fee of 20% of the total of the reservation, per person. Green Season period dates are determined by CRSUPAdv and are subject to change.
4) If you cancel within 30 days of the first day of your SUP Tour, SUP Camp, SUP Lesson, or SUP Board rental, you will only receive the transfer option if you or we can fill your spot with an equivalent booking for the same dates. If you sell your spot, there is no fee and you receive your money from the person you sell it to. If we have to sell it for you and are able to sell it for you there will be an administrative transfer fee of $350 or 20% of the total of the reservation, whichever is bigger, per person, and you get the transfer fee option only, not a refund.
Rules and Procedures (Please read in full)
Minors and Children
Guests for any of our services need to be over 16 years of age and must be accompanied by an adult if under 18 years of age, said adult must and will assume full responsibility for the minor(s). For children, at least one of their parents or legal guardian with proper ID (passport) must accompany them if less than 16 years of age, said parent(s) or legal guardian must and will assume full responsibility for the children.
Weather
In the unlikely event that we are unable to Stand Up Paddle due to dangerous weather conditions, CRSUPAdv will not be held financially responsible. CRSUPAdv will make sure that the time is used constructively learning about other important aspects of the sport in a safe environment. Unfortunately we can’t control the weather.
Missed SUP Sessions
If you miss one or more of your SUP sessions due to any personal reason (fatigue, social engagements, hangover, illness, etc.) CRSUPAdv is not obliged to reschedule or refund.
Physical Fitness
Having good physical fitness and a healthy way of life leading up to during your time with us is very important to enjoying your experience. Please have this in mind and prepare adequately.
Early Morning Starts
An early morning start, 5:15 – 6:00 AM, may be required for best conditions. The tides, the swell and the wind will dictate how early we start. Please be prepared mentally to start as early as needed, SUP surfing and other ocean activities are normally better as early as possible. This is vital to having the best SUP experience.
Other Deposits
We understand the normal wear and tear associated with the use of our products. However, customers are responsible for our rental products, all excessive damage to them and for any loss due to broken, lost or stolen boards, paddles, fins and leashes.
Required deposits:
A credit card voucher is required for $1650 deposit per board and up to $2350 on specialty and premium boards. A $150 deposit is required for each Basic Rental Paddle (Aluminum shaft and plastic blade). A $400 deposit is required for all other specialty material, lightweight paddles, e.g. fiberglass, carbon fiber and others.
A broken or buckled board will incur the full up $1650 charge or more for specialty boards. Same if it is lost or stolen. A broken, lost or stolen paddle also incurs in a payment equal to the maximum deposit for the type of paddle you rented.
Ding repairs will be charged accordingly, with a $45 minimum charge.
Broken, lost or stolen fins will be charged as a set ($60) and you can take the remainder fins of the broken set with you, unless they are the center fin on a single fin type box and it then will be charged according to the price of replacement ($60 - $100).
Disclaimer and Release (Please read in full)
I hereby make formal acknowledgment of having received and read in full, the Costa Rica SUP Adventures, tours, SUP surf camp, Lessons, Paddle-board Rentals and any other services provided, Cancellation Policies and Rules and Procedures. In consideration of acceptance of my Stand Up Paddle flatwater, surf tour or camp package, lessons and Paddle-board Rentals, I hereby, for myself, my heirs, executors and administrators release and hold harmless, Costa Rica Stand Up Paddle Adventures, their agents, instructors, tour guides, and any and all people and/or officials connected with Costa Rica Stand Up Paddle Adventures from all liability for any and all injuries and/or damage and/or death(s) what so ever arising from my participation or presence during my and/or my sons/daughters Stand Up Paddle Camp, lessons, coaching, touring, surfing, camp package or any other activities and Paddle-board rentals.
I understand it is my responsibility and give my word to inspect the different Stand Up Paddle venues, whether flatwater ocean, lakes, rivers or surf break sites and assure myself that the area is safe for Stand Up Paddling according to my level of expertise which I am to determine for myself. I further agree that I will not Stand Up Paddle in any of its modalities, in any area unless I am satisfied that the area and conditions are safe for paddle boarding purposes.
I agree to abide by the decisions of the tour guides, surf instructors, and any official Costa Rica Stand Up Paddle Adventures agents or employees in the event that they decide that it is not safe to engage in any activity. I further agree to stay clear of dangerous areas when paddle boarding and surfing. I also agree to stay clear of dangerous areas at all times when not surfing or paddle boarding.
I understand that guests for any of your services need to be over 16 years of age and must be accompanied by an adult if under 18 years of age, said adult must and will assume full responsibility for the minor. For children, at least one of their parents or legal guardian with proper ID (passport) must accompany them if less than 16 years of age, said parent(s) or legal guardian must and will assume full responsibility for the children.
I understand that participation in the sport of Stand Up Paddle boarding and/or surfing along with any and all related activities, whether inside or outside the water, will contain physical contact, and risk of severe permanent physical injury or death.
I (We) willingly and voluntarily accept and assume all such risk. I (We) hereby agree to hold harmless Costa Rica Stand Up Paddle Adventures, it’s owners, employees, volunteers, instructors, and all other representatives from any and all damages, claims, demands, costs, expenses and compensation arising out or of in any way related to any injury or death.
I (WE) HAVE READ THE ABOVE ASSUMPTION OF RISK WAIVER AND FULLY UNDERSTAND ITS TERMS. I (WE) HAVE GIVEN UP SUBSTANTIAL RIGHTS BY MY SIGNING THIS FORM. I (WE) AGREE TO THIS TERMS FREELY AND VOLUNTARILY ON BEHALF OF THE ABOVE PARTICIPANT(S)
I understand I will be asked to sign this agreement before starting with your services, and that by making my reservation deposit I am bound by it out of my own accord and free will.
I have read this release, I understand it fully, I agree with all of it, and payment of my deposit implies acceptance of the Reservation and Cancellation policies and the Rules and Procedures listed here and their acceptance plus agreement. Also implies understanding and acceptance with the disclaimer at the end of this document and that I have read the document in full.
